If an ATM keeps your card: what to do next
A straightforward response plan can reduce the risk of unauthorized use.
Stop and contact the right organization
If an ATM retains a debit card, contact your financial institution or the ATM owner directly. Most machines display operator contact information. Do not accept help from strangers who ask you to re-enter a PIN or share card details.
Watch the account
Check recent transactions and follow your financial institution’s instructions for locking or replacing the card. If you notice activity you did not authorize, report it immediately.
Do not attempt to recover the card yourself
Avoid trying to open, force or disassemble any part of an ATM. A retained card can have many causes, and the safest response is to contact the institution or machine operator.
Authoritative sources
Online summarizes public information for general readers. For official applications, account-specific decisions or legal requirements, use the organization responsible for that service.